RETURNS & EXCHANGES
1. What is the return policy for swimwear?
We accept exchanges and refunds (excluding the cost of original shipping) on all our pieces.
We only ask that the following requirements are met:
The item/s must be in original condition, with all tags remaining in place, including hygiene seal
Item/s must not have been worn, washed or altered in any way
2. Are returns free?
The shipping cost incurred for returning item/s to Mobo Swim for an exchange or refund are NOT covered or reimbursed by us If you request an exchange however, we will cover the shipping cost to send the new size out to you again
3. How do I organize a return?
Simply email firstname.lastname@example.org and we will allocate a Returns Authorisation (RA) number for you, and give you all the details you need.
4. Where do I send my return to?
We have a warehouse based in Tel Aviv, Israel. Specifically chosen to facilitate all of our Returns from around the globe. We will provide you with the full address when we allocate your Returns Authorization number to you!
5. How long does it take for my exchange / refund to be processed?
We try and process returns as quickly as possible, but we do ask for 24-48 hours to be able to process your return. If you're exchanging, we will send your new piece/s out, and email you a new tracking number. If you're refunding, we will refund you through the same method you used to pay.